Privacy
Cruise Geeks privacy policy
Privacy Policy
Effective Date: September 9, 2026
Cruise Geeks LLC (doing business as "Cruise Geeks" and "Cruise Geeks Travel Group", collectively referred to as "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us through our website, booking forms, mobile messaging, and communication channels.
1. Information We Collect
To provide expert travel planning and secure your travel reservations, we collect the following types of information:
Personal Identifiers: Name, date of birth, gender, and citizenship.
Contact Information: Email address, phone number (including mobile numbers), and physical mailing address.
Travel Documentation: Passport details and government-issued ID required for travel bookings.
Financial Information: Credit card details and billing addresses (processed securely via our host agency or supplier portals).
Preferences: Dietary restrictions, loyalty program numbers, and cabin/travel preferences.
2. How We Use Your Information
We use your data strictly for travel facilitation and account management:
To research, quote, and book cruise travel, accommodations, and related services.
To send travel confirmations, itinerary updates, updates regarding your bookings, and customer support communications.
To provide personalized travel recommendations based on your preferences and booking history.
To communicate via SMS/MMS text messages (when opted-in) regarding bookings, account updates, or requested information.
To improve our website experience and deliver optional marketing communications (if explicitly opted-in).
3. Text Messaging (SMS/MMS) Opt-In & Mobile Data Privacy
By providing your phone number and opting in to receive SMS messages from Cruise Geeks LLC (including Cruise Geeks and Cruise Geeks Travel Group), you consent to receive text messages regarding your travel bookings, account notifications, and customer support inquiries.
Opt-In: Mobile opt-in, SMS consent, and phone numbers collected for text messaging purposes will NEVER be shared, sold, rented, or leased to third parties or affiliates for marketing or promotional purposes.
Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our toll-free or local number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, reply "START" or sign up as you did the first time.
Help: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at [email protected] or 888-855-4335.
Carrier Liability: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary depending on your travel activity and inquiry level. Carriers are not liable for delayed or undelivered messages.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal data. We only share your information with third parties necessary to complete your travel arrangements and maintain our business operations:
Travel Suppliers: Cruise lines, airlines, hotels, tour operators, and travel insurance providers required to fulfill your itinerary.
Host Agency: Our partner, Travel Planners International (TPI), for commission and booking processing.
Technology & Service Providers: Customer relationship management (CRM) software (such as GoHighLevel or Tern) and secure communication providers used strictly to deliver our services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your data. When sensitive details (such as payment card numbers) are provided, they are entered directly into encrypted supplier portals or PCI-compliant systems. We do not store full credit card numbers on local servers.
6. Your Rights
You have the right to:
Request access to the personal data we hold about you.
Request updates or corrections to inaccurate information.
Request deletion of your personal data (subject to legal, regulatory, or transactional retention requirements related to completed or active travel bookings).
Opt-out of marketing emails or SMS messaging at any time.
7. Cookies and Tracking
Our website uses cookies and similar technologies to analyze web traffic and improve site function. You can adjust your browser settings to disable cookies, though some site features may be affected.
8. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Cruise Geeks LLC
(d/b/a Cruise Geeks / Cruise Geeks Travel Group)
1043 Lena Run Court
Winter Haven, Florida 33880
Email: [email protected]
Toll-Free Phone: 888-855-4335
Quick links
For Travelers